SHIPPING POLICY
PROCESSING TIME
After payment confirmation, your order is processed within 2 business days. This is the time we dedicate to carefully preparing your shipment.
Shipping and delivery times:
Shipments are made via partner carriers and the Post Office, depending on the region.
Delivery time may vary from 3 to 10 business days, depending on the location.
Once your order is shipped, you will receive a tracking code via email to track the delivery.
FREIGHT
The shipping cost is calculated automatically at checkout, according to the delivery address and the weight of the products.
In promotional campaigns, shipping may be free — always indicated at the time of purchase.
Incorrect addresses or returns due to absence:
If the address provided is incorrect or the recipient cannot be found, the order will be returned to our distribution center.
Reshipment may be made upon payment of a new shipping fee.
SHIPPING CARE
All products are carefully packaged to ensure they reach you in perfect condition.
If the package is damaged in any way, refuse to accept it and contact our support team immediately.
CUSTOMER SERVICE
If you have any questions or concerns about your order, please contact us at contato@aloehbeauty.com
or through WhatsApp informed on the website.
Our team will be happy to assist you with the care that each strand — and each client — deserves.